Outdated system unable to keep up with CareMinders operations
The CareMinders staff initially used an offline scheduling system, which posed many challenges for the entire team. The administrators had to repeatedly reference the providers’ credentials to ensure they were assigning the right employee to the right patient. Moreover, the managers weren’t able to notify employees about new schedules or updates via email or SMS.
“I needed a better solution that matched clients with caregivers efficiently without making a big investment in equipment. It had to work with the Android or iOS platforms my caregivers already had in hand and give me the ability to communicate with my staff when they are at a client’s home,” said Kelly.
If a caregiver missed a shift, one of the schedule administrators would have to immediately return to the office to check the schedule and then contact other providers on call.