We Keep Your Data Safe

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We have taken extensive measures at all levels to ensure that user data is safe within our system and have met the privacy standards of the largest digital privacy certification body, TRUSTe. For more, information see our Privacy Policy.

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Humanity is compliant with the US/EU Safe Harbor program and we oblige to provide our users with high security and privacy standards recognized by the US./EU Safe Harbor principles. We Self-Certify Compliance with Safe Harbour privacy principles and TRUSTe privacy.

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Security is a top priority at Humanity

We are investing a lot in security and working to make sure that our application provides HTTPS by default.

Humanity provides safe and secure way to access your accounts.

That provides HTTPS (TLS 1.2 with 256bit encryption) encrypted connection between client devices and our application.

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Dedicated Servers

Humanity’s servers are located on the SoftLayer’s (IBM Cloud) N7 node in Texas, USA and it is monitored 24/7 to ensure that the servers are always safe and your data always available. Data center is compliant with most of industry certificates, including ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST, PCI, FedRAMP, FERPA etc.

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It’s your data

Download at any time
To give clients complete peace of mind, up-to-date account information can be downloaded from Humanity at anytime.

Privacy settings
The app offers robust account settings and permissions to ensure that employees and managers only have access to the data to which they are privy.

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Unmatched Reliability & Transparency

Humanity takes pride in its server reliability and we boast an uptime track record of +99.9%. We are dedicated to providing the best quality of service to our users and making their company data available at all times.

We are commited to providing the highest level of service and operational transparency, and our users can check on uptime anytime through our ‘Status Dashboard’ at status.Humanity.com. This record includes both scheduled maintenance which we post to our announcements forum and unscheduled downtime.

During a downtime, our status page will be updated in real-time with the latest updates. We also tweet updates in realtime from our Twitter account.

Frequently asked questions

Humanity server/storage infrastructure production environment where customer data is stored is in IBM Cloud data center in Dallas, Texas, USA. Backup data are stored in Amazon AWS S3 in AWS East (Ohio) Region, USA.

IBM Cloud (fmr. SoftLayer) data center (where Humanity keeps Clients data) has undergone a comprehensive SOC 2 certification audit and is compliant with most of industry related certificates.

All communication between our clients and application are encrypted with strong SSL encryption (TLS 1.2) to keep your data safe and private.

Humanity has met the security and privacy standards to be named a trusted app by TRUSTe’s online privacy service. Humanity also self-certifies compliance with the US/EU Safe Harbor. For more information see our privacy policy.

Clients data is accessible on a “Need To Know” base by Humanity employees. Apart from it, every Humanity employee has the NDA signed with company.

Data is used only for uninterrupted/optimal functioning of Humanity web application.

Some customer employee data elements are transferred to third party service providers.

We do not sell any of the customer data. We transfer some Personal data elements to third parties, under contractual agreements, for integrations, BI and customer support providing purposes. On your request, we can provide you list of our 3rd party services.

No, we don't process payment directly and don't keep credit card data. Instead, we are using 3rd Party payment processors (e.g. PayPal, Zuora).

Humanity boasts an impressive uptime track record of +99.9% for server availability. Users can check on uptime anytime through our Status Dashboard to receive real time updates.

This record includes both scheduled maintenance which we post to our announcements forum and unscheduled downtime. During a downtime, our status page will be updated in real-time with the latest updates. We also tweet updates in real-time from our Twitter account @Humanity during scheduled or unscheduled downtime.

Estimated time for resuming normal operations is up to 8 hours. There are no special contractual guarantees for it.

When we detect a data breach, we will notify our Customer within 72h. We are always working in the best interests of our clients.

The automatic timeout feature will put all the Humanity at ease, as it will automatically log out any user after a period of time that you choose to set in your admin settings. This ensures that user accounts are safe even if the user leaves the computer with their account still logged on.

To ensure that your data is always safe, we perform incremental database backup on every 3 hours. We also perform a full database backup on every 24h. All backups is stored on Amazon AWS S3.