QuestionPoint - Humanity

“With a winning positive attitude, and a great framework that is constantly being updated with new features, Humanity is definitely the ultimate shift scheduling software available. It is completely in-valuable to our business and operation.”

– Taryn Wa – Savoury Chef –

Business Overview

The QuestionPoint service was developed by OCLC Online Computer Library Center, the Library of Congress, and the 24/7 Reference Cooperative.

In addition to providing access to librarians 24 hours a day, the service also includes a global network of cooperating libraries that work together to provide authoritative answers to reference questions.

Scheduling Overview

Over 750 libraries around the world participate in the 24/7 Reference Cooperative and contribute a few hours of staffing per week so this service can be available to participating communities 24 hours a day, seven days a week, including holidays. The librarians are in various time zones ranging from Hawaii to the UK. There are different schedules for the Public Cooperative, Academic Cooperative, 24×7 Librarians, and Spanish-language staffers.

Website

www.questionpoint.org

Category

Public Services
Non-profit
Reference Cooperative

Founded

24/7 Reference: 1999
QuestionPoint: 2002
Merged: 2004

Staff

Varies

Previous Scheduling Method

Our previous scheduling tool was custom-designed in 2001, but it had limited functionality. It could only be displayed in one time zone and shifts could only be scheduled in full hour increments.

Since Humanity

I appreciate Humanity’s 24/7 Live Chat help service.Wren Spangler

The support representatives have consistently provided reliable service in a professional manner.

Buzz From around the web

“We like that Humanity doesn't keep your data behind its walled garden.”

- mashable.com

“With this tool, you can literally run tens of employees with ease.”

- makeuseof.com

“It is an intuitive product, with a nice range of features.”

- killerstartups.com
Contact us

Live Chat: Is Online!
E-mail: info@humanity.com
Phone: 1.888.973.6030

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