QuestionPoint - Humanity

“With a winning positive attitude, and a great framework that is constantly being updated with new features, Humanity is definitely the ultimate shift scheduling software available. It is completely in-valuable to our business and operation.”

– Taryn Wa – Savoury Chef –

Business Overview

The QuestionPoint service was developed by OCLC Online Computer Library Center, the Library of Congress, and the 24/7 Reference Cooperative.

In addition to providing access to librarians 24 hours a day, the service also includes a global network of cooperating libraries that work together to provide authoritative answers to reference questions.

Scheduling Overview

Over 500 libraries around the world participate in the 24/7 Reference Cooperative and contribute a few hours of staffing per week so this service can be available to participating communities 24 hours a day, seven days a week, including holidays. The librarians are in various time zones ranging from Hawaii to the UK. There are different schedules for the Public Cooperative, Academic Cooperative, 24/7 Librarians, and Spanish-language staffers.



Public Services
Reference Cooperative


24/7 Reference: 1999
QuestionPoint: 2002
Merged: 2004



Previous Scheduling Method

Our previous scheduling tool was custom-designed in 2001, but it had limited functionality. It could only be displayed in one time zone and shifts could only be scheduled in full hour increments.

Since Humanity

I appreciate Humanity’s 24/7 Live Chat help service.Wren Spangler

The support representatives have consistently provided reliable service in a professional manner.

Buzz From around the web

“We like that Humanity doesn't keep your data behind its walled garden.”


“With this tool, you can literally run tens of employees with ease.”


“It is an intuitive product, with a nice range of features.”

Contact us

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Phone: 1.888.973.6030

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