Published by: Hospitality Technology

 

For most people, nothing says vacation like summer. But for those that work in the hospitality business, summer generally means peak crowds, long days and the need to effectively schedule and manage shifts for full-time, part-time and seasonal employees.  According to a 2019 AARP Travel survey, Americans are eager to travel, booking trips for 2019 earlier than in past years. For those who are still in the planning phase for domestic trips, 88 percent have already selected a destination, an increase from 72 percent in 2018.

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With this summer’s travel season right around the corner, almost every segment of the hospitality industry – hotels, restaurants, resorts, amusement parks – are in the throes of hiring, on-boarding and scheduling their summer workforce. If done correctly, the business will prevent both overstaffing and understaffing. This can make the difference between a good summer and a great one. As sales continue to climb for hotels, gear, food service, and more, the need for additional staff support grows as well. While planning for optimal summer revenues, employers must ensure a smooth experience to maintain customer satisfaction and retain top talent – to ensure both return the following year.

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