The number of positive experiences required to compensate for one negative experience
The annual cost of a disengaged employee to the business, in terms of lost revenue
The number of contact center professionals who feel agent morale directly affects the customer experience
Humanity allows managers to create templates and custom scheduling rules while ensuring the right staff is assigned at the right time.
Workers who feel in charge of their time make for a more successful team. Humanity provides the flexibility they need by providing remote access to schedules and enabling instant shift trades.
With manual scheduling, costly errors are commonplace. With Humanity, managers are automatically warned about all overlapping shifts, overtime, and other scheduling conflicts.
Humanity is available on all devices, so supervisors have better control over shifts and employee’s requests, while the agents have the latest information at their fingertips.
Thanks to Humanity’s partnership with leading HCM platforms, employee data is updated and synced in real-time, making reporting and other administrative tasks that much easier.
Whether you’re a 24/7 call center or a support service for a niche market, Humanity’s robust platform can be easily set up to support the unique scheduling needs of your business.