How Humanity Helps Your Dispatch Service
Provide Better Customer Service
Schedule enough workers
so that your dispatch center is never shorthanded.
Schedule the right people
for the job based on skills and responsibilities.
Create the best schedules
for your needs using real time data.
Retain experienced employees
by considering each employee’s shift preference.
Reduce labor costs
by eliminating unnecessary overtime costs.
costly scheduling errors.
Create more efficient schedules
using call volume forecasts.
Streamline employee rotations and shift swaps
using Humanity software.
Reduce the time
management spends on scheduling staff, freeing them up for other tasks.
There’s no doubt that managing dispatchers can be stressful. You need to make sure that you always have enough employees scheduled to cover the need. It’s vital that every single shift is adequately covered.
Between vacation requests, illness, and other employee absences, creating a workable schedule can be quite a chore. Finally, managing your dispatch staff can be easier. Humanity can streamline your service with a high-tech solution to scheduling personnel based on real time data.
You can try Humanity for free today and streamline your scheduling process.
We’ve helped other businesses and we can help your dispatch service too.
Founded in 1999 with six employees, the Wasabi Group now boasts three locations and over 80 employees. The restaurant, begun by three friends in Manitoba, Canada, has a mission of creating a new concept of Japanese cuisine.
Cafémantic is a coffee shop that opened in late 2009. It’s located in Willimantic, Connecticut.
What our customers have to say
streamlined our scheduling…
Finally dispatch and scheduling are simple. With one-click drag and drop, Humanity enables dispatchers to easily and efficiently assign, notify and schedule resources needed to get the job done right the first time. Whether you have a dispatcher in your office or your engineers schedule their own time, Humanity conveniently consolidates the dispatch scheduling and review of your resources.
One view shows all scheduled activities – whether sales, service, project or personal. When it comes down to the task of scheduling work shifts for your dispatchers, unless you’re utilizing Humanity state-of-the-art online employee scheduling software, you’re wasting time and money.
Humanity packs the high-tech punch that dispatch managers demand in their staff scheduling programing. Completely customizable, Humanity can be set up to automate and streamline every bit of criteria that is part and parcel to running an efficient and profitable service. Humanity will free you and your team from time-sapping scheduling procedures so everyone can attend to business at hand.
Humanity’s state-of-the-art program allows managers to create staff schedules based on real time data that includes:
- Call volume forecasts.
- Employee availability and schedule preferences.
- Individual skills and responsibilities.
- Individual pay levels.
- Vacation schedules.
Humanity automatically applies any and all variables to create each individual schedule within seconds, eliminating the lost hours and wages previously spent on performing the chore manually. Humanity is designed to eliminate man-made errors that cost companies millions in lost revenues annually. Humanity automatically eliminates unnecessary overtime and unexpected staff shortages.
Humanity can also be configured separately for each department so there is never any doubt that a qualified employee is scheduled for each shift.
Providing 21st-century technology in an intuitive, broad-spectrum program, Humanity takes the minute changes that are inevitable with every employee scheduling process and resolves them immediately with no disruption to the scheduling process. Last-minute changes no longer have to mean last minute scrambling, panic and potential disaster; Humanity is designed to immediately locate replacement staff with its integrated SMS messaging system that places employees and managers on instant notice at the touch of a mouse.
Humanity scheduling software incorporates the necessary primary and peripheral functions that used to take hours to update and maintain, including:
- Automated shift scheduling for every employee, quickly and efficiently.
- Streamlining employee rotations.
- Managing requests for time off.
- Managing requests for shift swapping.
- Managing shift bidding and vacation bidding procedures.
- Managing overtime equalization.
Dispatch services must rein in expenses in order to maintain economic feasibility in their highly competitive market. Although many companies have adapted automation when it comes to human resources and payroll management, it is surprising how many have yet to bring their complex shift scheduling management out of the dark ages.
Manual approaches to scheduling staff are not only huge time sinks, they leave dispatchers vulnerable to costly mistakes that can undermine operations.
Humanity is used in the Dispatch Industry in multiple ways and numerous sectors:
- Set up a separate schedule for trainees.
- Allow employees to arrange their own shift swaps electronically without disrupting a manager.
- Easily create separate schedules for every sector.
- Offer individual schedule management options for team leaders.
- Allow sector managers to oversee and control vacations, open shifts, scheduling requests, etc.
- Let the integrated SMS notification system make scheduling fast and easy.
- Improve customer service by keeping adequate staff working at all times.
- Eliminate unnecessary overtime costs.
- Reduce employee turnover by scheduling around each staff member’s individual shift preferences.
- Reduce unauthorized absences.
Humanity’s totally customizable software has powerful tools that make shift scheduling easy, streamlined and cost effective.
Click here to find out more about what Humanity can do for your business. Since the custom set-up is free, you have nothing to lose except your old, costly scheduling process.