Decrease the time it takes to create staff schedules by up to 80 percent.
Import and integrate key business data to forecast and predict scheduling needs.
Collaborate and communicate easily with coworkers through in-app messaging.
Always know when and from where your employees are clocking in and out.
Our expert setup team can help you customize Humanity to fit your call center scheduling needs whether you are a giant corporate call center with 1,000 staff members or a small support team with 20 employees.
No matter how many call centers you are in charge of scheduling, Humanity lets you manage all your call center staff from one account.
Easily schedule and keep track of call center staff that work remotely. Perfect for organizations who allow employees to work from home.
If you’d rather divide your account into separate child accounts to better manage your multiple call center locations, that’s possible as well.
Humanity already integrates with world-class HR solutions that many call centers and support teams are already using to manage their staff.
Setup custom roles and permissions to personalize your account and establishing a hierarchy in the scheduling and management process.
Know which call center employees are qualified to provide specific types of support and create schedules that are better aligned with your call center staff’s knowledge.
Our robust API and built-in integrations let you integrate employee scheduling software with all your current business systems.