Spend Less Time Scheduling and Managing Your Call Center Staff

A Perfect Fit for the Call Center Industry

Call centers and customer support teams from all around the world use Humanity’s call center employee scheduling software to streamline and improve their staff scheduling and time tracking processes.

Customizable to Fit Your Call Center Scheduling Needs

Our expert setup team can help you customize Humanity to fit your call center scheduling needs whether you are a giant corporate call center with 1,000 staff members or a small support team with 20 employees.

Multiple Business Locations

No matter how many call centers you are in charge of scheduling, Humanity lets you manage all your call center staff from one account.

Remote Sites

Easily schedule and keep track of call center staff that work remotely. Perfect for organizations who allow employees to work from home.

Child Accounts

If you’d rather divide your account into separate child accounts to better manage your multiple call center locations, that’s possible as well.

Integrates with Popular HR Systems

Humanity already integrates with world-class HR solutions that many call centers and support teams are already using to manage their staff.

Custom User Roles and Permissions

Setup custom roles and permissions to personalize your account and establishing a hierarchy in the scheduling and management process.

Custom Staff Skills and Certifications

Know which call center employees are qualified to provide specific types of support and create schedules that are better aligned with your call center staff’s knowledge.

Simple Integration with Your Current Toolstack

Our robust API and built-in integrations let you integrate employee scheduling software with all your current business systems.

See Full List

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