Restaurant management is extremely demanding and high pressured. There are very few people who can do this job correctly and manage their time wisely. This does not mean that inappropriate people don’t end up in the job now and again; the fact is though that the tough environment of a restaurant quickly weeds out the less able.
To be a successful at restaurant management you need to have to have a particular skill set and many of these skills will be in relation to managing staff correctly and getting them to provide great service to your customers.
Get Used to the Pressure
If you want to be effective at restaurant management you must be able to deal with pressure without it causing you to become overwhelmed. If you get overtaking by events too easily then this can be a really poor example for your staff, and they are unlikely to have any faith in your judgement.
Things will go wrong on almost every shift and sometimes it will all seem impossible to manage, but your role in restaurant management means that you treat all of these problems in a calm effective manner and back this with decisive action. You should be at your best when everything is going wrong, and you should have a reputation for thriving due to adversity.
Don’t Second Guess Yourself
Another important aspect of restaurant management is that you don’t second guess yourself all the time. If you keep on changing your mind about things it will cause the staff to lose confidence in you, and possibly they may even begin undermining you. Of course it is good to question decisions and learn from them, but appearing indecisive to restaurant staff is not wise and will be seen as weakness. It can make you look as if you are afraid to lead.
If you are successful at restaurant management your staff should almost begin to think that you always know what to do. It is also important that the decisions you make are viewed as fair and well thought out; if you continuously make unpopular decisions you will turn the restaurant staff against you.
Good Managers Respect Their Staff
Effective restaurant management is not only about being a boss; there should also be an element of respect for the individual employees. It is important that people are treated like people and not as a means to an end. If staff members have problems they should feel confident enough to be able to approach you and they should feel that you will treat them respectfully.
It is also important that they are not afraid to offer constructive ideas and criticisms. Some old-school restaurant management involves ruling by fear, but this is no longer viewed as an effective management strategy in the industry.
Set a Good Example as Manager
The best managers are good examples for their employees. They will work harder than everyone else, and will approach their work with complete professionalism. The most skilled at restaurant management will know the business inside out; everything from cleaning the toilets to the prices for dishes.
This ensures that they know what everyone should be doing, and they can deal with any eventually that arises. This is not to suggest that the manager needs to necessarily go clean the toilets, but they should understand what is needed to do this completely.
“I can’t physically be at all six of my stores all the time, but Humanity is so efficient and convenient that I can easily manage all my locations from literally anywhere.”Troy Pugueda, Operations Manager