Humanity will be profiling our users as part of our “case study spotlight” series. If you’d like to have your business covered, please complete the questionnaire here and send to allena@Humanity.com. Completed case studies will be granted a free one month credit to their account. Please send any questions to info@Humanity.com
The customer service team at Louis Armstrong New Orleans Ariport (MSY) has at least 5 locations that are managed from 5AM to 9PM daily assisting close to 700 passengers every day. MSY Airport takes customer service quite seriously and was recently ranked 4th in travel experience of the 47 busiest United States.
With a fast growing team, the manager of the service operation knew that it would be important to use software to aid in schedule management & creation. With its flexibility and ease-of-use, Humanity has allowed the manager to scale the operation and add staff and volunteers without adding scheduling man-hours ensuring that he could continue his focus on superior client care.
After working with the site for only a few minutes, I knew this was going to make my job much easier.
– Reed Barnes, New Orleans Aviation Board
The Humanity team is happy to be of help to the hard working customer team and contribute to keeping MSY passengers satisfied and well serviced.
You can see the full case study at Humanity.com/aviationboard.