Earlier this month we sent out our first official Client Satisfaction Survey. Every person who responded was entered for a chance to win an iPad with Retina Display, and we received a tremendous amount of feedback. This morning we drew our winner: Kathy Steele, Owner and Founder of Berry Austin. We sat down with Kathy to learn a bit more about Berry Austin, their employee scheduling needs, and how they’ve come to rely on Humanity for the last 4+ years.
Berry Austin was founded by Kathy in 2009 with the encouragement and support of her family and friends. While visiting her father in California who was undergoing chemotherapy, Kathy discovered that frozen yogurt with live/active cultures and healthy probiotics was not only something her father could eat during his treatments, but one he thoroughly enjoyed.
After spending a year experimenting with yogurt recipes using family and friends as guinea pigs, Kathy decided to create her own yogurt business from the ground up. It was important to Kathy to create not only a place that serves delicious frozen yogurt, but also a fun, comfortable space that invites interactive play, encourages creative recycling, and offers great customer service.
SP: Hi Kathy. Congratulations on winning our iPad giveaway! Can you tell us a bit about your company and what your business is like?
KS: We are a self-serve frozen yogurt business with 10 – 15 employees, located here in Austin, Texas. Our menu also includes smoothies, shakes, slushies, cookies, and coffee.
SP: Before Humanity, what did you use to schedule and manage your staff?
KS: Before we found Humanity I was doing the scheduling manually. It would take 3-5 hours each week — and then dealing with schedule changes due to employee conflicts was always a hassle.
SP: Could you estimate the time that Humanity saves you each week?
KS: In real time, Humanity probably saves me a minimum of 5 hours a week but, more importantly, it saves me from the stress of dealing with last minute changes for a staff of twelve, leaving me with more time to focus on running a successful business.
SP: What are some of the Humanity features that you use on a regular basis?
KS: The best part about Humanity for my employees is the ability to access their information online and communicate with each other via the email option. The time clock is a great feature, which I use to verify against hours input into our POS system for payroll. The training process for employees to learn Humanity is so intuitive that even the new hires are able to log in and have no problems figuring out how to use it.
SP: Do you have a favorite thing about Humanity?
KS: My favorite part about Humanity is the ease of use, the ability to access the application any place I have my computer or phone, and the improvements that are always being made. I never hesitate to tell fellow entrepreneurs about Humanity.
A special thanks and congratulations to Kathy Steele. To learn more about Berry Austin, visithttp://www.berryaustin.com.
“I can’t physically be at all six of my stores all the time, but Humanity is so efficient and convenient that I can easily manage all my locations from literally anywhere.”Troy Pugueda, Operations Manager